Transforming Spaces, Enhancing Lives, One Roof at a Time
A Trusted Name in Quality Roofing and Home Improvement
HWS & Sons has been a trusted name in roofing, guttering, and various home improvement services throughout the South-East of England for over two decades. We are committed to delivering exceptional quality, meticulous craftsmanship, and outstanding customer service on every project.
Our Expertise
Our skilled and experienced team boasts extensive knowledge and expertise in:
- Roofing & Guttering: Repair and installation of all types of roofs and gutters, including traditional pitched roofs, flat roofs, and GRP roofs.
- Building & Construction: Extensions, conversions, and general building work.
- Landscaping: Design and implementation of stunning gardens, patios, and outdoor spaces.
- Carpet Cleaning & Painting & Decorating: Professional cleaning and decorating services to enhance your home's visual appeal.
Quality & Customer Focus
We are committed to:
- Using only high-quality materials and products.
- Working meticulously and efficiently.
- Communicating clearly and transparently with clients.
- Completing projects on time and within budget.
Our Values
- Integrity: We uphold the highest ethical standards and maintain open communication throughout the process.
- Excellence: We strive to deliver exceptional craftsmanship and exceed client expectations.
- Customer Focus: Your satisfaction is our top priority.
- Value: We provide competitive pricing and deliver excellent value for money.
Working with HWS & Sons
We understand that choosing the right contractor can be daunting. We are dedicated to providing a positive and stress-free experience for our clients. Our process is simple, transparent, and tailored to your needs.
Get a Free Quote Today!
For a free, no-obligation quote and consultation, simply fill out the request form on our website. We look forward to discussing your project and exceeding your expectations.
Lack of Punctuality and Responsiveness
Several reviewers have expressed disappointment with the company's punctuality and responsiveness. Emma Kuusela and Steven Lee both reported that the company failed to show up for scheduled visits, with Emma stating that the company never bothered to call back after agreeing a visit. This is a worrying trend, as prompt and reliable communication is essential for effective business operations.
Inconsistent Quality of Work
While some reviewers have had positive experiences with the company's work, others have reported issues with the quality of the repairs. David Coles mentioned that the waterproofing work performed on his garage roof did not solve the leaking issue, despite numerous phone calls. This inconsistency in quality is concerning, as it can lead to unnecessary stress and financial burdens for customers.
Exceptional Service from Henry
On the other hand, many reviewers have praised Henry, a representative of the company, for his excellent service. Reviewers K., Jeannette Sparks, Jordon Sturt, Karen Longton, Steph Holden, Simon Rowe, and Robert Crossland all reported receiving prompt responses, professional repairs, and competitive rates from Henry. It appears that Henry is a standout example of excellent customer service, and his efforts have earned the company many positive reviews.
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