Transforming your roofing needs with precision and care
Bicester Roofing is a renowned independently run roofing contractor based in Weston on the Green, Oxfordshire. Established in 1973, our mission is to treat each contract, regardless of size, with the same amount of personal care and attention to achieve a top-quality completed job for our customers. With over 45 years of experience, we have earned a reputation for providing exceptional roofing services, including roof tiling, slating, leadwork, green roofing, and GRP liquid applied roofing.
Our Services
We install all types of pitched roof coverings, using our vast experience in all traditional roofing skills, combined with the latest technical advances. Our dedicated team of skilled craftsmen, led by experienced contracts managers, ensures that every project is completed to the highest standards of quality and workmanship. From new builds to refurbishments, we cater to all aspects of roofing, including stone, slate, clay, and concrete tiled roofing. Our leadwork division is accredited by The Lead Contractors Association and holds an "EXCELLENT" accreditation, ensuring that our customers receive the best possible service.
Our Team
Our team of experts is led by Mike Staniford, our Managing Director, who has been with the company since its inception in 1973. Matthew Cresswell, Contracts Director, and Nigel Adams, Contracts Director, have been with the company for over 30 years, providing invaluable experience and expertise. Our team also includes Nathan Staniford, Estimating Department Head, David Casemore, Company Secretary, and Sue Isaac, Purchase Ledger, among others. Each member of our team is dedicated to providing exceptional customer service and ensuring that every project is completed to the highest standards.
Company Profile
Bicester Roofing is committed to providing a high-quality service to our customers, value for money, and a long-lasting roof. We take pride in our work and strive to build lasting relationships with our clients. Our team is dedicated to providing exceptional customer service, and we respect the privacy and confidentiality of our clients.
Poor Customer Service Experiences
Lack of Professionalism
The reviewers have had unpleasant experiences with the company's customer service. One reviewer, Alexandra Tyson, mentioned that the gentleman she spoke to was abrupt and unhelpful, not even offering to assist her in finding someone who could help with her roof repair. She was shocked by the lack of professionalism and would not recommend their customer service.
Inaccurate Information and Inconsiderate Behavior
Another issue reported was the company's listed phone number being incorrect, which caused inconvenience to Alexandra Tyson. Furthermore, the company's website was found to be misleading, as it claims to provide re-roofing services, which could potentially be a solution to fixing a leaky roof, but the customer service representative refused to acknowledge this possibility.
Driver Behavior
Tilly C.-S. had a disturbing encounter with one of the company's drivers who was racing around the roads, which led to feelings of displeasure and concern for safety.
